Introduction
Service Management
Four dimension of Service Management
Service Value System (SVS)
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ITIL SVS Overview (5:10)
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Organizational Agility and Resiliance (3:26)
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ITIL AGILE and DEVOPS (6:25)
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Current State Assessment (7:09)
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Collaborate and Promote Visibility (6:44)
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Simplicity and Practicality (5:02)
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Optimize and Automation (6:21)
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Service Value Chain (3:13)
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Value Chain Activities (7:28)
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Continual Improvement (9:07)
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Continual Improvement and Guiding Principles (4:14)
ITIL Management Practices
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ITIL Management Practices (3:55)
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General Management Practices (3:34)
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Continual Improvement (5:16)
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Knowledge Management (5:00)
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Organizational Change Management (4:21)
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Portfolio Management (5:32)
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Project Management & Relationship Management (4:50)
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Risk Management & Service Financial Management (5:33)
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Strategy Management & Supplier Management (8:17)
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Workforce and Talent Management (5:07)
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Availability Management & Business Analysis (5:30)
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Capacity Management and Change Control (5:41)
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Incident Management and IT Asset Management (5:20)
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Monitoring and Event Management (5:13)
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Release Management and Service Catalog Management (6:47)
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Service Configuration management & Service Continuity (5:36)
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Service Design (6:31)
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Service Desk and Service Level Agreement (10:35)
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Service Request Management & Service Validation and Service Testing (5:52)
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Technical Management Practices (8:01)
ITIL 4 Practice Tests
