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Complete ITIL 4 Foundation: 40+ Videos 100+ Qs (Axelos ATO)
Introduction
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Welcome Message from our Founder
Important Message about the Course (6:46)
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FREE ITIL 4 Foundation Audiobook
An introduction to ITIL 4 (2:52)
Service Management
Service Management - Key Concepts (4:23)
Service Management - Products and Services (2:40)
Value : Outcome, Costs and Risks (3:54)
Four dimension of Service Management
Dimensions of Service Management (8:13)
Partners and Suppliers (3:06)
Value Stream for Service Management (4:47)
Service Value System (SVS)
ITIL SVS Overview (5:10)
Organizational Agility and Resiliance (3:26)
ITIL AGILE and DEVOPS (6:25)
Current State Assessment (7:09)
Collaborate and Promote Visibility (6:44)
Simplicity and Practicality (5:02)
Optimize and Automation (6:21)
Service Value Chain (3:13)
Value Chain Activities (7:28)
Continual Improvement (9:07)
Continual Improvement and Guiding Principles (4:14)
ITIL Management Practices
ITIL Management Practices (3:55)
General Management Practices (3:34)
Continual Improvement (5:16)
Knowledge Management (5:00)
Organizational Change Management (4:21)
Portfolio Management (5:32)
Project Management & Relationship Management (4:50)
Risk Management & Service Financial Management (5:33)
Strategy Management & Supplier Management (8:17)
Workforce and Talent Management (5:07)
Availability Management & Business Analysis (5:30)
Capacity Management and Change Control (5:41)
Incident Management and IT Asset Management (5:20)
Monitoring and Event Management (5:13)
Release Management and Service Catalog Management (6:47)
Service Configuration management & Service Continuity (5:36)
Service Design (6:31)
Service Desk and Service Level Agreement (10:35)
Service Request Management & Service Validation and Service Testing (5:52)
Technical Management Practices (8:01)
ITIL 4 Practice Tests
ITIL 4 Practice Test 1
ITIL 4 Practice Test 2
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